FAQ
The questions people ask before hiring us
Prices, paying, how long it takes, stopping a plan, and who owns what. Straight answers, nothing made up.
Frequently asked questions
How much does a website cost?
Websites start at $3,900. Every price is on the Pricing page.
You pay one time and the site is yours the day it goes live. That is the whole price.
A Care Plan is a separate monthly fee for looking after the site: keeping it online, safe, backed up, and up to date. Take it, skip it, or add it later. You are never locked in.
Care Plans never include email. We do not set up or run email accounts, and we do not touch your existing email when we move your site.
How do I pay?
We email you a Square invoice. You never pay on this website.
You can pay your Square invoice with a credit or debit card, a bank transfer (ACH), Afterpay, or an Affirm virtual card.
Afterpay and Affirm let you pay in parts. They decide who they approve, not us. Both work on a one-off invoice, not on a monthly Care Plan.
What do you need from me, and how long does it take?
What you want the site to do, your logo, the words and pictures for it, and your web address login.
Foundation takes 2 to 3 weeks, Growth 3 to 5, Commerce 5 to 8. The clock starts when your words, pictures, and logins arrive, not when you pay.
We reply to new messages within one working day. How It Works walks through every step.
Can I cancel the Care Plan?
Any time. You are never locked in.
Stop it yourself on the Cancel My Plan page. No phone call, no fee. It runs to the end of the month you paid for, then stops.
Within 5 working days we send you a copy of everything, plus simple steps for moving it. You will then need somewhere of your own to keep it online.
The website is yours either way. It became yours when you paid for the build, and stopping a Care Plan does not change that.
A yearly plan never renews as a surprise. We email you 30 days before it renews.
Who owns the website?
You do, once you have paid for it. That covers your words and pictures and the design we made for your project.
It does not cover things we license from other people: software, fonts, stock photos, and the reusable pieces we bring to every project. Those stay theirs, and you use them under their license.
Still have a question we didn’t cover?
Tell us about your project and we’ll give you a straight answer. We reply within one working day.