How It Works
From first message to a live website
Every step, in order: what happens after you write to us, what we need from you, when you get to say yes, and how your site goes live.
- What happens first
- You tell us about your business. We reply within one working day and show you work like yours.
- What we need from you
- Answers, your words and pictures, and feedback when we ask.
- When you review
- What you get before you pay, the look before we build it, and the finished site before it goes live.
- After launch
- With a Care Plan, hosting, support, and updates continue. It is optional. You pay month by month. Stop any time, online, in about a minute.
The Process
Eight steps, start to finish.
Three of them are yours: you approve the scope before paying, you review the design before we build the rest, and you sign off on the finished site before we launch.
- 01
Inquiry
Tell us about your business, what is not working, when you need it, and roughly what you can spend. We reply within one working day. - 02
Confirm fit and budget
We say straight out whether we are right for the job and which plan fits. If we are not right for it, we tell you. - 03
See relevant work
Before we send you a bill, we check your project fits your budget, show you work close to what you want, and write down exactly what you get. You can open every demo on the Work page right now.
On some projects we also build a short preview of your homepage first. That depends on the job and on our free time, so we offer it project by project instead of promising it to everyone. See the Work page
- 04
Agree the scope
You approve this before payingWe write down the pages, the features, who provides the words and pictures, how many rounds of changes you get, and the dates. Nothing is billed before this. - 05
Invoice and payment
We email you a Square invoice. Nothing is billed until you have agreed what you get. A Care Plan is a separate bill, and only if you want one. - 06
Design and build
You review the designWe show you the look first. You say yes before we build the rest, so nothing is a surprise at the end. - 07
Testing and approval
You give final approvalWe check it on phones, tablets, and computers, test the forms and links, and make sure it loads fast and works for people with disabilities. Then you give the final yes. - 08
Launch
We point your web address at the new site, turn on the padlock and the visitor stats, and check every button works. The site is yours.
After launch
With a Care Plan we keep looking after it: keeping it online, fixes, and the changes you ask for. It is optional. You pay month by month. Stop any time, online, in about a minute. Skip it and you still get the finished site.
The Care Plan runs month by month. You are never locked in. Stop it yourself on the Cancel My Plan page. No phone call, no fee. It runs to the end of the month you paid for, then stops. How to cancel a Care Plan
The website is yours either way. It became yours when you paid for the build, and stopping a Care Plan does not change that.
The Website Rescue Sprint is shorter
It improves the website you already have, so there is no design phase to approve. Inquiry, then access to your existing site and assets, then the sprint, then one revision round. The 48 hours starts when you send us your logins and files, not when you pay. If we start late, you get all your money back. We agree the finish date in writing before we send the bill.
Your Part
What we need from you
Your goals
What you want visitors to do, and what isn't working today.
Content & assets
Copy, photos, logo, and branding if you have them. We can help fill the gaps.
Timely feedback
Answers and decisions when we ask for them, so momentum doesn't stall.
Final approval
Sign-off at each review point before we move to the next phase.
Collaboration
How approval & revisions work
You review and approve the design direction before we build, and you give final approval before we launch. Foundation includes 1 revision round; Growth includes 2, and Commerce includes 3.
A request that changes the approved scope (a new page, a different feature, a direction change after sign-off) becomes a separate change request rather than stretching those rounds.
Ready to see this happen for your business?
Tell us about your project and we’ll confirm the right plan and next step. We reply within one working day.